Royalty Concierge Services (“Royalty Concierge,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or submit information through our forms.
1) Information We Collect
A. Information you provide
When you contact us or submit a form, we may collect information such as:
– Name
– Email address
– Phone number
– Property address (if provided)
– Number of properties you would like us to manage (if provided)
– Message content and any other information you choose to share
B. Information collected automatically
When you browse our website, we may collect limited technical information such as IP address, device/browser type, pages viewed, approximate location (derived from IP), and cookies or similar technologies.
2) How We Use Information
We use the information we collect to:
– Respond to inquiries and provide customer support
– Provide and improve our property management and concierge services
– Schedule appointments and follow up regarding your request
– Send administrative or service-related messages (e.g., updates you request)
– Maintain website security and prevent fraud
– Comply with applicable laws
3) We Do Not Sell or Trade Your Information
We do not sell, rent, or trade personal information, including lead information submitted through our forms.
4) Text Messaging (SMS) and Mobile Information
If you opt in to receive text messages from us, we may use your mobile number to send you messages related to your inquiry, appointments, service requests, and customer support.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information in the “Contact Us” section below.
5) Service Providers (Vendors)
We may use trusted vendors to help operate our website and business services (for example, website hosting, customer support tools, and messaging/communications tools). Vendors are permitted to access information only as needed to perform services for us and are expected to protect it.
6) Cookies and Analytics
We may use cookies or similar technologies for basic site functionality, security, and analytics. You can control cookies through your browser settings.
7) Data Retention and Security
We keep information only as long as necessary for the purposes described in this Policy and to comply with legal obligations. We use reasonable safeguards designed to protect information, but no method of transmission or storage is 100% secure.
8) Your Choices
– Email: You may request to stop receiving non-essential emails by following any unsubscribe steps provided (if applicable) or by contacting us.
– SMS: Reply STOP to unsubscribe. Reply HELP for assistance.
9) Contact Us
Royalty Concierge Services
790 NW 107th Ave #107, Miami, FL 33172
Phone: 305-225-5033
Email: customerservice@royaltyconcierge.com
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.